Shipping policy
SHIPPING POLICY
Processing Time: Orders are typically processed within 1–2 business days. Orders placed on weekends or UK public holidays will be processed the next working day.
UK Shipping
- Standard delivery: 3–5 business days
- Express delivery: 1–2 business days
EU Shipping
- Standard international: 5–10 business days
International Shipping (USA, Canada, Australia & more)
- Standard international: 7–14 business days
Delivery times are estimates and begin from the date of dispatch, not the order date. We are not responsible for delays caused by customs or courier services.
Tracking: You will receive a dispatch confirmation email with tracking information once your order has shipped.
Customs & Duties: International orders may be subject to import duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer. We are not able to predict or control these charges.
Lost or Damaged Parcels: If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@thegamefoundry.co.uk and we will do our best to resolve the issue promptly.